14 Day Return Period
Our products come with a 14 day money back guarantee. During this time period you can inspect the items you have paid for and, provided that they are not used or tampered with, return them for an exchange or refund. The refund will be for the cost of the perfumes, minus the shipping cost and a 15% Restocking Fee. We cannot process returns after the stated 14 day period. Faulty or Damaged issues must be reported within 48 hours of receipt of your order or a refund may not be possible.
Under no circumstances will we offer a refund or exchange goods that have been tampered with, opened or used (unless they are faulty). We will refuse claims for returns in an instance where you have used the product and decided that it is not to your liking, or because you perceive it to be different from previous versions that you may have tried. Perfumes can vary in smell or perception of smell for many reasons- this does not constitute a fault in the product provided.
Faulty and Damaged Goods
In the unlikely event that goods arrive damaged or faulty, we may provide a replacement item or refund as appropriate. Please contact us immediately in the event of damage or flaws (see contact details and instructions below)
Customers are required to inspect all items ordered immediately upon receipt. Failure to report any damage within 48 hours of delivery will be construed as an acceptance of the item’s condition. Any damage reported more than 48 hours after the signature on the delivery MAY be rejected. If a return is accepted the faulty item should be returned with all the original packaging and accessories as purchased along with all relevant documents within 14 days of purchase. The customer will be required to provide digital photographs and a confirmation statement that the item arrived damaged. This information will be used to file a claim with our courier. The customer will be required to cooperate with the courier and us in any resulting investigation. Purchasing from My Fragrance Samples LLC is a full acceptance of these terms and conditions.
How to Return a Product
We recommend using a shipping service that includes tracking when returning an item. If you choose not to use a tracking service (at your own risk), please ensure that you apply adequate postage. We regret that we cannot be held responsible for non-delivery of goods you return to us. This is why we highly recommend using a tracking service- so that in the unlikely event of a lost item, you are able to claim back the value of the items from the shipping service provider. Returned items that are lost are the responsibility of the sender, not My Fragrance Samples LLC. Please retain your tracking receipt until you have received acknowledgement or credit for the return.
We recommend that you return goods using adequate packaging such as bubble wrap to reduce the likelihood of damages occurring. USPS considers perfumes to be hazardous goods and therefore will instruct you to use ground shipping when you advise them of the contents of the package.