Production and Shipping
All samples are produced to order. For standard deliveries, under normal circumstances, we ship the BUSINESS DAY following the placement of orders. On a few occasions, based on high order volume, orders may ship in 2 to 3 business days. We pride ourselves as a business that is extremely customer-focused, so please trust that we strive to complete orders quickly and accurately.
If an item is out of stock at the time of shipping, you will be notified via email.
USA
We ship orders to all 50 states and Puerto Rico.
BUSINESS DAYS are Monday to Friday and exclude weekends and national holidays.
All orders $19 and over delivered within the US and Puerto Rico are shipped free of charge. For orders below $19, the shipping charge is $3.99.
When your order ships, you will receive TWO emails with the details of your order. One email comes from My Fragrance Samples and confirms that your order has been “completed”. This means that your order has been packaged and is about to ship. The other email comes from the US Postal Service/stamps.com and shares your order’s tracking number. All orders are shipped First Class Mail with tracking.
CANADA
We offer shipping throughout Canada.
There is a flat fee of $9.99 USD for Canadian orders over $50 USD.
The flat fee is $16.99 USD for Canadian orders less than $50 USD.
OTHER INTERNATIONAL DESTINATIONS
At this time, we do not offer shipping outside of the US, Puerto Rico and Canada.
My Fragrance Samples LLC is not responsible for and cannot affect delivery times once the order has left our premises.
Goods Lost in Transit
Any items not received must be reported to us within 7 days of your order being sent, and we will attempt to locate it. My Fragrance Samples UK will not accept claims for non-delivery of any items if we are not informed of non-delivery within 7 days of your order being shipped. When informed about non-delivery, we are required to wait a total of 21 working days before a claim can be made for a lost item. Therefore, we cannot consider items lost until 21 business days have passed. At this point a claim will be raised and a replacement item sent (stock permitting). In a case where items are out of stock, a refund will be made.
In the event of an order lost in transit, the customer is required to cooperate with My Fragrance Samples LLC and USPS in dealing with the claim. Failure to cooperate may invalidate the claim for a lost order.
My Fragrance Samples LLC cannot accept responsibility for delayed or lost orders due to an incorrect delivery addresses being provided. Customers Order Confirmation email will state the delivery address given with the order. This is the customer’s opportunity to inform us of any errors. It is the customer’s responsibility to ensure that all delivery details supplied are correct to ensure no issues occur with delivery.
